Case study
Enterprise IT transformation in Berlin
Cut overhead costs 20% and raised operational efficiency 35% for a Berlin software development company.
Industry
Enterprise / Technology
Key result
35%
Efficiency increase
Timeline
15 months
Services
Enterprise
The Challenge
The Challenge
The company had grown fast, from a small team to over 50 people in just a few years, but its internal systems had not grown with it. They were still using the same manual processes they had used when they were small. That meant lots of spreadsheets, lots of email threads and lots of time wasted — the team was spending hours each week just tracking what everyone was doing, and nobody had visibility into team workload.
The effects compounded. Work was getting duplicated, deadlines were being missed, and nobody had a clear picture of how the business was running. Overhead costs were high and decisions were being made without data behind them. The operations team knew something had to change, but they did not know where to start: every department had its own way of doing things, and getting them to work together felt impossible.
What they needed was a partner who could come in, understand the whole picture and build a plan that actually worked — not a generic solution, but something built for them. That requirement shaped the engagement: a 15-month transformation with ongoing support, a 12-person team on the NetAesthetics side, and work that had to start from how this particular company's work moved rather than from a template.
The Solution
The Solution
We spent the first month just listening. We talked to people across the company — engineers, project managers, finance and leadership — because we needed to understand how work actually moved through the business before we could fix anything. Every department had its own way of doing things, so there was no single process to document; the picture had to be assembled from the people doing the work. That month set the order of everything that followed.
We mapped every manual process, then scored each one on two things: how much time it wasted, and how hard it would be to automate. The ones with the best score came first. That let us show results fast while we worked on the harder items behind them. Early wins matter — when a team sees real improvement in the first 90 days, they trust the process, and that trust makes everything else easier, particularly across departments that had never had to agree on a shared way of working.
We built automated reporting workflows that replaced 40+ hours of manual work per week, and team dashboards so managers could see project status without asking anyone. We connected the billing and project systems so finance always had accurate numbers. Everything ran in their existing tools — no new software for anyone to learn, which mattered in a company where each department already had its own habits and its own resistance to changing them.
Today, managers get an automated status report every Monday morning that no one has to write. Finance reviews cost data in real time rather than waiting for month-end reports. The operations team went from firefighting to planning, and that shift alone was worth the entire engagement. The work ran 15 months with a 12-person team and continued as ongoing support after the initial transformation rather than ending at handover.
Results
Results
35%
Operational efficiency increase
20%
Overhead cost reduction
12
Team members supported
15 mo
Engagement length
40+ hrs
Manual work replaced per week
5.0/5.0
Clutch.co client rating
Before & after
Before and after
Before
Manual processes everywhere
Automated key workflows
No visibility into team workload
Real-time team dashboards
High overhead costs
20% cost reduction
Decisions made without data
Data-driven decisions every day
Common questions
Common questions
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